german merlo

This platform enables businesses to gather real-time customer feedback through social media channels like Instagram and YouTube. It helps organizations understand customer preferences and opinions to inform product development and marketing strategies.

• Real-time feedback collection from social media
• Analyzes customer sentiment and trends
• Integrates with existing tools for seamless sharing
• Supports decision-making for product improvements

How it works: The platform connects to social media APIs to monitor mentions, comments, and reactions. It aggregates data, analyzes sentiment, and presents insights to users. The system allows sharing findings with relevant teams or stakeholders.

Pricing is available in free, freemium, and paid plans, catering to different business sizes and needs.

Targeted at marketing teams, product managers, and customer experience professionals seeking to enhance their understanding of customer feedback and improve offerings.

Benefits include improved customer engagement, data-driven decision making, and streamlined feedback management.